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ToonAlone Conditions of Carriage

  • We are only licensed and insured to carry a limited number of passengers (including babies) while moving. This limit may not be exceeded in any circumstances.  The number of passengers to be carried (babies count as passengers for this purpose) should be listed in the booking request and you must notify us of any changes you may wish to make to that number at any time. In certain jurisdictions it is a legal requirement that children must wear seatbelts at all times when travelling and as our vehicles do not usually have seatbelts, we will not be able to carry children in such cases.
  • We reserve the right to increase the fuel element of our charges at any time should the price of fuel to us increase by 5% or more from that prevailing at the time the booking is confirmed, any such increase in our charges to be commensurate with any such fuel price increase to ourselves and to cover any period during which we have to pay increased prices to our fuel supplier.
  • ToonAlone cannot be held responsible for loss or damage to personal possessions or other property except where caused by negligence of the company or its servants.  We cannot be held responsible for the theft of such items, which occurs due to the negligence of any of the passengers, for example, failure by passengers to lock the coach doors when they have been provided with a key.  We recommend you take out suitable insurance to cover all travel contingencies including failure to complete any part of the journey for any reason.
  • Items travelling in our trailer or in the vehicle storage area are not considered hand luggage and are not insured by ourselves and unless they are damaged by ourselves we cannot accept responsibility for their loss or damage. You will need to obtain suitable insurance for these items.
  • ToonAlone cannot be held responsible for any of the following losses however caused and related costs and expenses arising out of any contract between us:
    • pure economic loss;
    • loss of profit;
    • loss of business;
    • loss of reputation; or
    • loss due to act of god event including, without limitation, missing travel connections and missing or arriving late for events.
  • We will not be responsible for any failure to perform the contract in whole or in part by reason of accident, fire, traffic congestion, extreme weather, strikes or any other cause outside our reasonable control (an “act of god” event), though every effort will be made to maintain the service contracted for.
  • Passengers are carried under the appropriate law or convention of the country(ies) concerned. If delays are caused we will make all reasonable efforts to make time, within the law, and as common sense dictates. Please see the note below regarding our responsibilities.
  • Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence.
  • Save as otherwise provided our entire liability to you under or in connection with any contract formed under these Conditions will not in any event exceed the total contract price.  Any losses claimed will be assessed separately in relation to each day during which the losses are claimed to have occurred and according to the rates payable for each such day so that our liability in respect of each day shall not exceed the total charge payable for that day.  In the case of a contract for several vehicles, losses claimed will be assessed separately in relation to each vehicle and our liability in respect of each such vehicle will not exceed the total contract price payable in relation to such vehicle.
  • In the unlikely event of any passenger being persistently abusive or causing damage to the vehicle, we will require such person(s) to leave the vehicle for the benefit of the others. The vehicle will then be allowed to continue the journey Any outstanding part of the journey will be required to be paid for.
  • We reserve the right to substitute any given vehicle at any time without advance notice for operational or safety reasons. All reasonable efforts will be made to provide a vehicle of a comparable class, and capacity within the time available.
  • We reserve the right to sub-contract the performance of any of our obligations to suitable third party contractors but confirm we will be responsible for any acts or omissions of such persons.
  • You accept responsibility to protect vehicle from damage, specifically by third parties while parked at any venue but also generally during the course of the hire. This will include mitigation for damage and consequential loss caused by vinyl’s or items attached to the coach.
  • Parking in unsuitable locations: Our drivers are instructed to try to avoid parking in unsuitable locations, especially at festival sites. If a vehicle needs towing, drivers are only allowed to use professional towing services to avoid physical or mechanical damage to the vehicle.  If as a result of being parked in an unsuitable location on the instruction of the hirer, the cost of towing will be charged back to the hirer.
  • Charges are base to base from Oeffelt NL to Oeffelt NL unless mutually agreed.
  • All booking requests are made subject to these Conditions and are deemed to be an offer by you to buy a service from us.  A contract only comes into effect if we accept the offer by accepting your deposit or payment and issuing a receipted invoice.
  • We provide various amenities like coffee machines, televisions, DVD players, Playstations, and sometimes satellite dishes and receivers.  These are considered as free extras and not a condition of hiring our coaches and the failure of any such device cannot be the cause for termination of the contract or discount of the price. We do not provide any entertainment media (games, CDs, DVDs, tapes or smart cards). Customers are expected to bring their own and the devices are provided for their convenience. Please note that coaches are licensed by the Motion Picture Licensing Association Ltd. and by the Performing Rights Society.
  • A 50% deposit is required to secure a booking. The balance will need to be paid in advance of travel. Acceptance of any funds will confirmed by an invoice and will be made by us in good faith that we intend to supply one of our own suitable vehicles subject to our Conditions of Carriage.  Deposits are deemed to be non-refundable.
  • Due to the size of our vehicles it may not be possible to gain access to the destination site either by physical or legal constraints. We recommend you check with the destination beforehand.
  • Where it is not possible to use the originally quoted mode of transport, for instance no ferry spaces left, a surcharge may be necessary to complete the journey.  We will discuss the options with you first.
  • All quotes for double or relief drivers are provided in good faith but we cannot guarantee availability at any time as double drivers are usually self-employed and therefore not under our direct control.  If a tour or part of the tour can not proceed due to the failure of a double driver to meet the bus on time, no responsibility can be accepted by ToonAlone. Although ToonAlone will make all best endeavours to enable the journey to continue ToonAlone will be glad to consider the client providing their own double or relief driver subject to pre-vetting.
  • Law regulates our drivers’ hours.  It is illegal for our drivers to work outside these hours.  We will always plan trip schedules so as to minimise the risk of delays due to drivers’ hours rules.  However on occasion this may be unavoidable and in that case we cannot be held responsible for any losses arising due to such delays unless they are due solely to our negligence.
  • In certain countries it is not legal to exceed 6 days of work without a 45-hour legal break. For commercial reasons we quote on the basis that this rule is not enforced in all countries otherwise our quotes will appear to be excessive if fresh drivers need to be flown in and the old driver put up in a hotel then flown out.  The supply of a coach and driver is made on the understanding that no liability can be accepted by ToonAlone when a coach is required to park up by the authorities for this or other hours related reasons.  If you wish to avoid this risk please call in advance so the cost implications can be discussed.
  • It is the hirer’s responsibility to ensure that no documentation or people are transported illegally.  Examples might be people with no work permit, merchandise with no carnet where one is required, drugs, etc. ToonAlone reserve the right to be compensated in full where a route diversion is required or where a vehicle is temporarily or permanently confiscated or where we are fined as a result of such an infringement.
  • It is against maritime law for any passenger to remain in any vehicle on all ferry crossings within the European Community. It is the responsibility of the hirer or their representative to inform each person travelling on a ToonAlone. bus that they must exit the vehicle upon or before boarding the ship.
  • It is technically against the law for passengers to be lying on bunks while the vehicle is in motion on vehicles younger than 1998 in Germany, also in France, Italy, Spain, and most of Scandinavia.  The customer warrants ToonAlone against any losses as a result of action by any such authority in the unlikely event the coach is delayed or the company is fined.
  • In many countries it is forbidden to smoke on coaches.  The hirer will ensure that no passenger smokes on the coach and will indemnify ToonAlone. in the event that any infringer other than a ToonAlone employee is caught and the company is fined.
  • These Conditions apply to any contract between us to the exclusion of any other terms and conditions including any you purport to apply under any purchase order or similar.
  • A reference to these Conditions includes a reference to any document referred to in these Conditions which, for the avoidance of doubt, shall be deemed to form a part of this agreement
  • If you are a consumer, none of these Conditions will adversely affect your rights as a consumer.
  • These Conditions (taken together with the details contained in the confirmation of booking) constitute the entire agreement between us and you and supersede any previous agreement or representations between us. 

Our Responsibilities in the event of a breakdown
If we have been paid in advance of the journey to date by cleared funds (by full or staged payments) we will also take on the responsibility of making arrangements for onward travel to the best of our ability. Our primary responsibility however is to carry passengers and their luggage from A to B and any sleeping accommodation, entertainment system, etc provided on the coach is to be considered a non-contractual side benefit of using a sleeper coach. Where reasonably possible in the event of breakdown, a replacement sleeper coach will be used but we will not take responsibility for sleeping accommodation if no replacement sleeper coach can be hired. In any event all such costs must be in proportion to, and not exceed, the funds already paid.

No Rock without Roll

[ ToonAlone NightLiner & Tour Support • Ovenberg 13 • Untit 3 • 6596 DP Milsbeek • The Netherands ]
[ Phone: +31 622 877 754 • Chamber of Commerce: 17128480 • VAT/TVA number: NL 016684175.B01 ]
[ ToonAlone © 1999 - 2016 ]